Background
This article is intended for users who are having difficulty connecting an iPhone or iPad to their Miroir projector.
"No Signal" or No Image from Projector
For most models (M190, M75, M29, M600, M289, L300, M189, and M76) you will see a "No Signal" message on screen or only the Miroir logo screen if the projector is not receiving an input signal. For Miroir projector models that have an operating system built in (M280A, M710S, M700S, M1200S, and L500S), you will see the home screen displayed if the projector is not receiving an input signal.
- Check that the cables and adapters are firmly plugged in.
- Check that you are using the proper cable and/or adapter to connect your source device to the projector. If you are not sure if you are connected correctly, check the What do I need to connect: Apple Devices section of support articles.
- NOTE: If an Apple Digital AV Adapter is required to connect check that you are using an authentic Apple adapter. Third party digital AV adapters may not work properly.
- If you are connecting via USB-C:
- Check that you are using the USB-C video cable. Not all USB-C cables will support video.
- Check that you have the USB-C cable plugged into the USB-C port on the projector that is labeled USB-C Video and not the USB-C Charge port.
- Check that your device supports video out.
- What is Video Mirroring? NOTE: Devices that do not support mirroring but do support video output can still project utilizing applications that support video output. For example: Netflix and YouTube video. Here are some examples of devices that support video out, but not video mirroring:
- iPhone 4
- iPod touch 3
"This accessory may not be supported"
- If you are seeing a "This accessory may not be supported" error message when connecting an Apple smartphone or tablet, this error message is coming from your adapter and may indicate that there is a problem with your adapter or that your adapter is not compatible with the version smartphone or tablet you are using. Try restarting and reconnecting your devices to see if this corrects the issue.
HDCP Error Message
- If you are seeing an HDCP error message, try the troubleshooting steps outlined in the HDCP Error help center article.